Services
Executive Stress Office Support offers a wide range of services to suit your needs. If the service you require is not on the list, please contact us. We are sure to be able to meet your needs.
Office Support/One-off Jobs
Just need help with one job that keeps getting moved to the too hard basket? Staff overworked, need to meet a deadline, or have staff on leave? Click through to view a comprehensive list of office support services we provide.
Virtual Assistant Services
You can benefit from our 15 years' experience as a top level Executive Assistant. Click through to view a comprehensive list of inclusions in our VA service.
Service Policy
eSOS strives to provide work within a 48 hour turn around time if the client does not specify a timeframe for delivery of work. Any work required before this period is subject to a "Rush Rate" of twice the applicable hourly rate. eSOS strives to provide error-free work. Typographical errors or mistakes which are clearly the fault of eSOS will be corrected at no charge. Client revisions will be charged at the applicable hourly rate.
Privacy Policy
We are Privacy Compliant. We respect your privacy. Your name, address and other contact information will not be used for any purpose other than to respond to your enquiry, facilitate receipt of our quarterly newsletter, or provide our services to you. Your contact details will not be passed on to any third parties.
Confidentiality Policy
We respect the integrity of clients' intellectual property and will not at any time disclose to any third party any information that is identified as confidential by clients. Client files will be stored on hard drive for 6 months from the date of completion of the project (for one-off jobs); or for a period of 12 months (for ongoing client work) then transferred to removable media for storage. All electronic client material will be kept for a period of 12 months from date of last contact, and then returned to the client. Copies of electronic files can be made available upon request by the client (cost involved). After this time, all client files will be erased in accordance with this Confidentiality Policy.
Payments Policy
Clients are invoiced at the end of the project (for one-off jobs) or monthly in arrears (for ongoing work). Invoices are provided in electronic format. Payment terms are strictly 14 days from the date of the invoice. A 15% per month late payment fee applies to overdue accounts.
Preferred method of payment is direct credit to our nominated bank account. We also accept company cheques and cash. Credit card facilities are available for overseas clients only and a small administration charge applies, which will be added to your invoice. Overseas clients are requested to provide us with credit card details in advance.
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