Services

 

 

Executive Stress Office Support offers a wide range of services to suit your needs. If the service you require is not on the list, please contact us. We are sure to be able to meet your needs.

For information on all services we offer – please download our presentation.

* If you’ve used VA services that cost you $5/hour and found you’re spending more time fixing the errors and getting your documents into a format you can use, or micromanaging their time, then you’ll realise there’s more to being a Virtual Assistant than a cheap rate.

 


Office Support/One-off Jobs

Just need help with one job that keeps getting moved to the too hard basket? Staff overworked, need to meet a deadline, or have staff on leave? Click through to view a comprehensive list of office support services we provide.


Virtual Assistant Services

You can benefit from our 15 years’ experience as a top level Executive Assistant. Click through to view a comprehensive list of inclusions in our VA service.


Service Policy

eSOS strives to provide work within a 48 hour turn around time if the client does not specify a timeframe for delivery of work. Any work required before this period is subject to a “Rush Rate” of twice the applicable hourly rate. eSOS strives to provide error-free work. Typographical errors or mistakes which are clearly the fault of eSOS will be corrected at no charge. Client revisions will be charged at the applicable hourly rate.


Privacy Policy

We are Privacy Compliant. We respect your privacy. Your name, address and other contact information will not be used for any purpose other than to respond to your enquiry, facilitate receipt of our quarterly newsletter, or provide our services to you. Your contact details will not be passed on to any third parties.


Confidentiality Policy

We respect the integrity of clients’ intellectual property and will not at any time disclose to any third party any client information. All electronic client material will be kept for a period of 6 months from date of completion, and then deleted from our system. Copies of electronic files can be made available upon request by the client within that 6-month period (cost involved). After this time, all client files will be erased in accordance with this Confidentiality Policy.


Payments Policy

Clients are invoiced at the end of the project (for one-off jobs) or monthly in arrears (for ongoing work). Invoices are provided in electronic format. Payment terms are strictly 14 days from the date of the invoice. A 10% per month late payment fee applies to overdue accounts.

Clients may purchase blocks of hours per calendar month to suit budgets but these are invoiced monthly in advance and unused hours do not roll over or accrue

Preferred method of payment is direct credit to our nominated bank account. We also accept company cheques and cash. Credit card facilities are available for overseas clients only and a small administration charge applies, which will be added to your invoice. Overseas clients are requested to provide us with credit card details in advance.