I posted a quote to social media which caused a bit of a stir: “If you take a lot of time to ask, ‘how will this pay off’, you’re probably asking the wrong question. When you are trusted because you care,…
Lesson 17: Things change – accept it. Be aware things change and accept it. As Greek philosopher Heraclitus said: “The only constant in life is change”. The economy changes. Laws around doing business change. Clients change their mind. Your circumstances or those…
Lesson 16: Remember you are in a service industry. Remember you are providing a service – by which I mean we are in technically a ‘service industry’. After all our primary goal is to solve problems for clients. So you cannot help…
Lesson 15: Only take on work you are qualified for. If you are professional, authentic and ethical this should be a no brainer, but I have seen so many times on lists VAs saying things like “I’ve been approached by…
Lesson 13: Be Authentic! What does being authentic mean? Well simply, don’t try to be something you are not. Don’t let people think you are in an office in the city for example if you are working from your lounge…
Lesson 12: Learn to set boundaries and say no! It is really important that you set boundaries with clients and that you realise it is okay to say no. If you don’t, sometimes clients can take advantage of you and…
Lesson 11: Define your ideal client and target market! Defining your ideal client and target market can be a tough one especially when you’re starting out and all work is good work, but you will eventually work out who you…
Lesson 8: Research your trainer! If you are the sort of person who likes training – and training is good – especially ongoing professional development – make sure you research your trainer! There are so many trainers out there now promising they…
Lesson 6: Whilst a niche is good… be flexible! This is especially important when you are starting out because all work is good work. The most important thing you can have is a satisfied client – even if that client…
Lesson 5: Don’t try and be all things to all people. Find your niche! You know the old saying: If you’re a jack of all trades you’re a master of none. It’s okay to be a generalist but try to…
Just a reminder: If you are setting your assistant’s rate or dictating their hours and manner of work completion, they aren’t a VA – they’re a teleworker or home-based employee. One defining feature of a VA is that they are…
Have you ever thought what it actually costs you to have onsite staff? In addition to their hourly rate you’ve got expenses like payroll tax, superannuation, workcover premium, holiday and sick leave, paid maternity/paternity leave, and the costs of office…
