Privacy Policy and Terms of Use
We are Privacy Compliant. We respect your privacy. Your name, address and other contact information will not be used for any purpose other than to respond to your enquiry, manage your subscription to our blog or podcast, or provide our services to you.
What we collect
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, and other relevant information relating to your job request
- Payment details are managed via third party offsite secure services – you may need to check their privacy policies separately from this site.
What we do with the information we gather
We require this information to understand your needs and provide you with the requested service or access to our newsletter and/or podcast, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You are welcome to unsubscribe at any given time. Your information will be removed from our database when we receive notification of your unsubscribe.
- From time to time, we may also use your information to contact you for market research purposes via one of the contact sources you have provided.
- We may use the information to customise the website according to your interests.
Although we generally collect personal information directly from you, on occasion, we also collect certain categories of personal information about you from other sources. In particular:
- Financial and/or transaction details from payment providers located in the US, UK, and Australia in order to process a transaction (e.g. PayPal and any other payment services we might use from time to time);
- Third party service providers (like Google, Facebook, Affiliate program) who are located in the US or UK, which may provide information about you when you connect with us via the third party provider and they send us information such as your registration and profile from that service. The information varies and is controlled by that service provider or as authorised by you via your privacy settings at that service provider; and
- Other third party sources and/or partners from Australia, US or UK, whereby we receive additional information about you (to the extent permitted by applicable law), such as demographic data or fraud detection information, and combine it with information we have about you. For example, fraud warnings from service providers like identity verification service.
When we disclose your personal information
We will disclose personal information to the following recipients:
- Subcontractors and service providers who assist us in connection with the ways we use personal information (as set out above), in particular: Virtual Assistant support services which are located in Australia; subscription management services which are located in Australia; payment processing services which are located in the US, Europe and Australia.
- Our professional advisers (lawyers, accountants, bookkeepers, etc.) who are located in Australia;
- Regulators and government authorities in connection with our compliance procedures and obligations;
- A third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
- A third party, in order to enforce or defend our rights, or to address reputational or financial risks;
- A rights holder in relation to an allegation of intellectual property infringement or any other infringement;
- In the event of sale of part or all of our business, the purchaser or prospective purchaser, and their professional advisers, in connection with the purchase; and
- Other recipients where we are authorised or required by law to do so.
Use of Cookies
Cookies are used to improve the website experience of a visitor to a website. We may sometimes use cookies on this website to record statistical information about the visitors to our site and the use that our visitors make of the website. When collected this information is used by us to improve our website and further enhance the visitor experience. Please note that no personally identifiable information is recorded. We may also use the cookies to gather information about your general internet use to further assist us in developing our website. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your browser.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing or emailing us, or using the unsubscribe link on the mailing.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Australian Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held by us please write to PO Box 6165, Maroochydore BC, Qld, Australia, 4558 or email at sales@execstress.com.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Attention those in the EU
While the majority of our business is done in Australia we recognise that there are occasions when potential clients will make contact or someone will purchase a service or product via our site from outside Australia. The above should help you to understand what we do with your contact information, if that has been collected. If you subscribe to a newsletter or our blog or podcast, only your name and email address are collected. Further contact details are only required should a purchase of our services take place.
Where applicable to the GDPR, the information above has been updated in line with the EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”).
Both personal information and personal data have the same meaning in the context of this Privacy Policy.
Testimonial Disclaimer
Testimonials appearing on this site are received via text, email, or given verbally direct to Lyn Prowse-Bishop. They are individual and reflect the real life experiences of those who have used our services in some way. However they are individual results and results may vary. The testimonials presented on this website are applicable to the individuals giving them, and may not be indicative of future performance or success or otherwise of any other individuals. Executive Stress Office Support/Lyn Prowse-Bishop cannot and do not guarantee results however we do guarantee our services. We do not claim that the testimonials on this site are typical results generally achieved. The testimonials are not necessarily representative of all of those who will use our services.
The testimonials displayed are given verbatim except for correction of grammatical or typing errors. Some have been shortened. This is done only when a testimonial is lengthy or if the entire testimonial did not seem relevant for the general public.
Executive Stress Office Support/Lyn Prowse-Bishop are not responsible for any of the opinions or comments posted to this website. Execstress.com is not a forum for testimonials, however provides them as a means for clients to share their experiences working with us. All testimonials appear after they have been reviewed, but the testimonials appearing on this website are strictly the views of the testimonial writer. A link to the testimonial writer’s website is provided where applicable.
Social Media Terms
Lyn Prowse-Bishop trading as Executive Stress Office Support (we, us or our) offer our social media pages as a service to provide you with information about us, our services, and other matters of interest. Our social media pages are available to the public and are openly available to all users of the relevant social media website.
Our social media pages are those pages on social media websites including, but not limited to: Facebook, X (formerly Twitter), Pinterest, Instagram and YouTube, that are identified as being a web page associated with us (Social Media Pages). To avoid any confusion between a third party social media page and our own, a link to each Social Media Page that is associated with us can be found on our website (our Website). We do not associate ourselves with, or provide any warranties as to the quality, content or legality of any social media page that is not linked to from our Website.
In accessing and using our Social Media Pages, you must comply with any relevant terms and conditions associated with the relevant social media channels, as well as with these terms and conditions.
Content on Social Media Pages
Regardless of whether it was posted and/or uploaded by us or a third party, We:
- do not endorse any comments, advice, statements, visuals, audio, videos or other material (Content) posted to our Social Media Pages;
- do not represent or warrant the accuracy of Content posted to our Social Media Pages; and
- will not be liable for any Content posted to our Social Media Pages.
Whilst we may not monitor all Content that you post to our Social Media Pages, we expect that you will not post any Content that we may deem to:
- be defamatory, abusive or hateful, intimidating, or misleading;
- constitute junk mail or bullying;
- infringe a third party’s rights; or
- breach any other laws.
In the event that you do post such material, we reserve the right to remove that material from our Social Media Pages immediately and without notice to you.
We will also remove, without notice to you, any unapproved Content that is commercial in nature. We are not responsible for any advertising material that may be displayed on our Social Media Pages by third parties.
Third Party Links
We may, from time to time, provide hyperlinks to third party websites (Linked Websites). We do not control content posted on the Linked Websites, and we are therefore not responsible for any content found on them. We provide hyperlinks to Linked Websites for your convenience only, and do not endorse or approve any of the content found within Linked Websites. We do not take any responsibility or warrant the accuracy of any aspect of content or information provided on the Linked Websites.
Intellectual Property
By uploading Content to a Social Media Page, you grant us with a worldwide non-exclusive, sub-licensable, royalty-free licence to:
- use, reproduce, distribute, display, publish and adapt any part or all of the Content;
- publicly promote, endorse or market the Content in any way whatsoever, including via the Social Media Pages or otherwise; and
- perform or carry out any actions associated with achieving any of the above.
We may use the Content for any period of time beyond your removal of the Content from the Social Media Pages.
Miscellaneous
To the extent permitted by law, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of the Social Media Pages by you.
We do not make any claims that the information or Content on the Social Media Pages is appropriate or may be downloaded in all areas, countries or jurisdictions. If you access any Social Media Pages, you do so at your own risk and you are responsible for compliance with the laws of your jurisdiction.
Contact Us
Thank you for taking the time to observe our Social Media Terms. Please email us if you have any concerns about any Content on our Social Media Pages.
(Page last updated: 3 December 2023)