We are Privacy Compliant. We respect your privacy. Your name, address and other contact information will not be used for any purpose other than to respond to your enquiry, facilitate receipt of our quarterly newsletter, or provide our services to you.

Our updated Terms of Use and Privacy Policy are available here. These policies should be read in conjunction with that information.

Attention those in the EU

While the majority of our business is done in Australia we recognise that there are occasions when potential clients will make contact or someone will purchase a service or product via our site from outside Australia.  The above link should help you to understand what we do with your contact information, if that has been collected. If you subscribe to a newsletter or our blog or podcast, only your name and email address are collected. Further contact details are only required should a purchase of our services take place.

Where applicable to the GDPR, the information above has been updated in line with the EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”).

We respect the integrity of clients’ intellectual property and will not at any time disclose to any third party any client information. All electronic client material will be kept for a period of 6 months from date of completion, and then deleted from our system. Copies of electronic files can be made available upon request by the client within that 6-month period (cost involved). After this time, all client files will be erased in accordance with this Confidentiality Policy.

Clients are invoiced at the end of the project (for one-off jobs) or monthly in arrears (for ongoing work). Invoices are provided in electronic format. Payment terms are strictly 14 days from the date of the invoice. A 10% per month late payment fee applies to overdue accounts.

Clients may purchase blocks of hours per calendar month to suit budgets (referred to as a “Retainer”). These are payable in advance on the 1st of the month, and any unused hours do not carry over. Additional hours worked over those retained are charged at the then applicable standard hourly rate. Retainers are for a minimum 3-month engagement. One change to the block of hours selected is available once per calendar year after the 3-month minimum term.

Preferred method of payment is direct credit to our nominated bank account. We also accept company cheques and cash. Credit card facilities are available for overseas clients only and a small administration charge applies, which will be added to your invoice. Overseas clients are requested to provide us with credit card details in advance. Payments can also be facilitated via PayPal or Square.

eSOS strives to provide work within a 48 hour turn around time if the client does not specify a timeframe for delivery of work. Any work required before this period is subject to a “Rush Rate” of twice the applicable hourly rate. eSOS strives to provide error-free work. Typographical errors or mistakes which are clearly the fault of eSOS will be corrected at no charge. Client revisions will be charged at the applicable hourly rate.

Our full Code of Ethics is available here.